SERVICES - WHAT DO WE DO?

Overview

Our specialty is in solving problems in the processes — problems rooted in diverse IT environments, unique workflow requirements and integration with other systems. We develop and customize your software solution to fit your business needs rather than limit your business to your software's capabilities. Leveraging extensive business and technical expertise, we deliver software solutions that are flexible, scalable, reliable — and adaptable to your specific requirements.

Implementation

We manage implementation projects with "Agile" methodology, which creates open communication between us and the client throughout the project life cycle and ensures full visibility into the progress of project tasks, timelines, and deliverables. When implementation begins, an experienced project manager works with a client project lead to create a project plan. Our flexible processes and procedures allow for changes to be easily absorbed into the project plan so that your final solution is what you need it to be.

Customization

Our products and processes are extremely flexible and can easily be adapted to our your workflow methods. Our scoping and estimation process creates mutually convenient work environment.

Data Imports

As part of our implementation services, we offer initial data conversion planning as well as ongoing data conversion services if clients are transferring data from other systems into any of our systems. Our standard analysis process includes a thorough evaluation of the data and a systematic approach to the conversion process. Our standard "imports" module allows data imports from formatted text, Excel, Access, SQL, MySql data formats as well as EDI imports and web services.

Training

Training is generally available via live on-line sessions and is supported by our comprehensive User Manuals, the on-line Knowledge Base, and training presentations and tutorials. We strongly believe that User Training is an integral part of a successful implementation.

Support

Our experience in Healthcare and Legal solutions, client-centric consulting, and scalable technology — these are some of the reasons why organizations partner with Rimage Designs. We leverage these strengths through a team of dedicated professionals who share a passion for client service. Beginning with an initial consultation with a Sales Executive, our clients are supported by a designated team of key personnel from every level of our organization, creating a dialogue that fosters openness, trust and partnership.

Relationships

A successful relationship helps our clients achieve their goals. Our consultative approach to developing relationships with existing and potential clients encourages communication and ensures our clients' specific business needs are being matched with the appropriate solutions.

We understand that the key to a healthy client relationship is setting realistic expectations and striving continually to exceed those expectations. Our talented and dedicated team is assigned to work with members of your team as needed, enhancing our relationship and setting goals to help your business flourish.